Report problems encountered by consumers or vape shops to manufacturers

At ADNS, our teams are available to follow up on problems you may encounter with the equipment purchased from us.

Indeed, you can always encounter a manufacturing problem with a material or an e-liquid, when you do not go through a wholesaler and you order directly from a foreign manufacturer. This is one of the reasons why it is good to have an intermediary with the manufacturers.

In the event of a problem with a product purchased directly from the manufacturer, you will have to send it abroad which is not always the most practical thing. Imagine the magnitude of the task if you have multiple hardware problems with different suppliers, not to mention the shipping problems you might encounter, for example if the package gets lost.

The advantage of going through a wholesaler will therefore be to be able to go directly through a single intermediary who will take care of exchanging the product for you or simply taking care of the repair. Your intermediary is located in France, making it easier to send but also to have a French contact who will take your request into account. If you want to start a service procedure, follow this link.

ADNS takes into account all service requests by ensuring that the problem does not recur. In addition, it allows to detect recurring problems on certain models in order to report them globally to the manufacturer and thus to work directly with him in order to improve the product.

This is possible thanks to our relationships of trust established over the years with all of the largest manufacturers of electronic cigarettes.

We developed an expertise throughout the year and are able to help you and support you remotely.

Our after-sales policy allows you to quickly manage your concerns thanks to a well thought out procedure. Which makes it easier for you, less time consuming. Also if you place orders regularly, you will be able to quickly and easily use our refund vouchers which are made available on your account.

Overall, it is also interesting to go through a wholesaler in order to be quickly informed if a batch of equipment or e-liquids encounters a problem in order to carry out a rapid recall of the products. This will prevent you from selling too many products that could cause concern and thus satisfy your customers more and more, while always saving time in your procedures.

After-sales service is a central issue in the satisfaction of your customers. Bringing a quick solution is essential and to do so, a well thought out after-sales solution will only bring you advantages.

If a product reference regularly encounters a problem and if your supplier located abroad takes time to process your request, in most cases you are losing on several points.

Your customer will be frustrated, you will be waiting for a refund or an exchange for a long time and all while having advanced costs that you will not be able to recover.

Going through a wholesaler therefore makes it possible to centralize all malfunctioning products to a single central after-sale service. Requests are taken into account quickly and once your after-sales service return has been received; this is processed within a very short time.

This request, once processed and validated, will allow you to obtain an exchange or a credit to be used on a next order.

Contrary to a credit valid with a specific manufacturer, the credit that a wholesaler will give you will be valid on the whole of its product whether it is material or e-liquid. You thus keep the service guarantees that your wholesaler offers you in order to place your order easily when you want.

As a wholesaler and in constant contact with its suppliers, we are able to respond in a clear and precise manner to your requests for product support. Among the advantages of having an intermediary, we can also note the price negotiation capacity as well as the central and privileged position in the distribution circuit.