AFTER-SALES PROCESS 2021

1. Log on to the platform

For all your returns we have developed a platform dedicated to our after-sales returns (E-cig S.A.V.).

To access it click on :

↪Your account (or your name at the top right of the page on our website)
    ↪Returns and warranty

You will be automatically redirected to our E-cig S.A.V. platform.

2. Make a request and consult past requests

Once on the platform, you can consult all the after-sales requests that you have submitted and also submit new ones.

Click on "Return products" and then "see the details" on the order corresponding to the product(s) you wish to return to us. Select them by clicking on "Return the product", select the corresponding quantity, the type of request, the reason, you can add a comment if necessary and then validate your product to be returned.

By clicking on the number of your current after-sales service request (at the top of the screen in orange) you will find the summary of your request on which you can, modify your request, confirm it and even add a comment to your request.

In the section "Modify my after-sales request or add photos" you can add additional information for each product on your request such as:

• The scratch-code
• The serial number
• Documents (jpg, png, pdf)
• Other details in a free field.

Once you have confirmed your after-sales request it will be checked by our services, which will come back to you if they need additional information.

On your dashboard you can follow the progress of your after-sales request and thus be informed of the progress.

3. Send your defective products

Once your request has been confirmed by our services, your return must be sent to the address below with the barcode corresponding to your after-sales request stuck on your package.

ADNS GROSSISTE - Service S.A.V.
3, allée Jean Monnet
77090 Collégien
FRANCE

Your package should contain :

• Defective products
• A complete list of products in the package

To avoid the risk of theft and shocks during the return, please wrap the products with bubble wrap and in packaging suitable for the size of the product. Once received at after-sales service, we are committed to processing your package as soon as possible. The technicians will examine the products to verify that it is indeed a lack of conformity.

Your satisfaction is our priority and our sales representatives are at your disposal if you have any questions!